For any expired products, a full product refund will be given. Have to send the product image with the expiry date showing, order no, and the invoice of the order.
If any product is damaged or spilled or rotten a full refund for the product will be given. Have to send the product/package image showing the problem, order no, and the invoice of the order.
For any missing items complaints have to send an image showing the delivery package image with delivered items, Physical Invoice image, and order number. We will do an investigation for the dispatched order. After investigation, we will refund full for the missing products.
Customers are required to file complaints within the following timeframe for specific items:
Note:Refund requests via JP Post Cash Card can take anywhere from 5~10 business days to issue. Customers have to send the JP Post Cash Card Number, and Clear Image to us via the complain form with the order number and refund request.
You must notify us immediately if you decide to cancel your order, preferably by email, or messenger, and quote your order number.
Once an order has been dispatched from our store the order can’t be canceled and the customer has to take liability.
We may cancel an order due to product unavailability, price variance, or for any other reason. We will notify you if this is the case and return any payment that you have made.
After an order is dispatched from our store a Tracking URL will be sent to the customer via email. The tracking info is usually updated after 2~10 hours after it’s dispatched. You can click the link there directly to track or use JP Post or Sagwa tracking service to track your parcel.
Sometimes there may be some delivery delays depending on the operation handling, unforeseen circumstances, or Delivery Partner operation delays. We don’t have control over them in most cases. You can check the tracking URL for accurate updates and contact the Postal service or reach us by email for updates.
In case you missed the delivery you can request a re-delivery directly by JP Post Redelivery form: Click Here. Or contact us to reschedule delivery. In case of re-delivery if the products get bad we won’t be liable for that.
Check the estimated delivery days from JP Post. Check the Yu-Pack delivery time
Sender Postal Code: 5150818